Please be sure to read these carefully before placing an order, as by ordering you are agreeing to be bound by these terms. That being said we want you to know that our terms and conditions are designed to make you aware that we'll never share your private data, our site is secure and your consumer rights are protected.
Auto Essential retains title of the goods until orders are paid in full.
Returning our Car care, Car detailing Products that prove to be unsatisfactory may be returned for a refund, exchange or credit note subject to the following conditions
We receive the goods within 30 days of dispatch.
Items and their packaging are received in a re-saleable condition.
Items are received with a copy of the original invoice, reason for return and return reference number (Message our sales team for details).
Items are returned with the carriage paid.
Rad more about returning an item to us on our returns page.
If a product develops a fault you should contact us to make us aware as soon as possible - by email or by phone. We provide warranty on products and packaging up to six months from date of purchase, excluding products that are deemed a consumable item - such as microfibre towels, wash mitts, brushes and other items that will invariably be subject to wear and tear from intended use. These are only covered for a period of 3 months from purchase date.
In all cases you must be willing to supply proof of purchase in the form of an order ID, invoice, or confirmation email.
Auto Essential will not be held liable or responsible for any additional costs incurred by products shipped or ordered in error.
All items ordered before 1.00pm are shipped the same day with Royal Mail tracked for the UK , Orders placed after 1.00pm on a Friday will be shipped the following Monday (excluding bank holidays, in which case it will be the next working day). If the item is out of stock for whatever reason you will be emailed within 24hrs to inform you of this.
In all cases "working day" refers to the next day of business between Monday-Friday, excluding Saturday & Sunday as well as all public holidays in England in which case we will be closed.
Delivery will be calculated at the checkout
Read more about our delivery services on our delivery page.
Verbal orders are accepted but will need email confirmation or payment over PayPal. Auto Essential is not held responsible for typographic errors within catalogues, advertisements or price sheets. All up-to-date prices are available on our website.
We accept all major credit and debit cards on PayPal or in store, all transactions are processed securely by our payment partner PayPal. For customers who wish to pay via bank transfer, please contact us for details.
Click here to read more about shopping with us
Any offer and or promotion cannot be used in conjunction with any other promotion, discount code, coupon, offer or loyalty point discount.
Important please note quoted shipping times may vary during busy promotional periods. We will endeavour to get all orders out as quickly as possible but cannot guarantee any displayed delivery date.
Offers are only redeemable for the advertised duration
Offers including promoted products are only available whilst stocks last.
Unless otherwise specified any offer and or promotion excludes Gift vouchers.
All terms and conditions noted are without exception (subject to change without notice).